WARRANTY STATEMENT

2 Year Standard Warranty

Remanufactured Transmissions and Differentials

Mascot Truck Parts warrants to all customers for a period of 24 full months, unlimited mileage, that Mascot rebuilt transmissions and differentials will be free of defects in material and workmanship. The 24-month period begins on the date of sale to the final end user/owner.

Remanufactured units used at any time for off-road applications will be covered by a three (3) month warranty. This includes dump trucks and tractors pulling dump trailer and other unlicensed “Pit Truck” applications, etc.

Exclusions: Warranty will only cover complete units and not partial components i.e. Fuller auxiliary section of complete transmission or power divider assemblies, which are part of the complete forward differential of a tandem, are not covered by warranty.

Warranty does not cover oil seal failures. All transmissions and differentials are supplied with new oil seals. Defective seals must be reported before yoke is installed. Speedy or “Redi” sleeves can cause damage to oil seals. Improper yoke installation can cause damage to oil seals.

Warranty does not cover failure due to: (1) lack of lubrication, (2) excessive heat, (3) improper installation, (4) shocks and spin-out, (5) driver error, (6) towing, (7) P.T.O. improperly installed, (8) oil seal failures. Warranty does not cover downtime — towing — unauthorized repairs.

Airlines, valves, shift covers, two speed motors, lockout assemblies, front and rear retainers etc., vary and may be supplied when available. We cannot assume responsibility if cosmetics are incorrect. It is good practice to try an axle shaft, yokes, etc. The warranty is to protect against defects in workmanship not installation errors.

When installing any new or rebuilt unit, speedometer drive and driven gears and all spacers must be installed before yokes are fitted and nuts are torqued. These items are sometimes returned to Mascot on the core and damage to rebuilt replacement has already been extensive. Failure to install these items voids all warranties.

The warranty will not extend beyond the original expiry date and is not transferable from the intended first user. This is the only warranty granted by Mascot Truck Parts, any further allowances made or given are not binding on Mascot Truck Parts.

This warranty is in lieu of and excludes all other warranties, expressed or implied.

NOTE: UNITS ARE SUPPLIED DRY. FILL WITH LUBRICANT AS SPECIFIED BY VEHICLE MANUFACTURER. NEVER DISMANTLE OR ALTER A UNIT THAT IS SUSPECT OF A WARRANTY ADJUSTMENT. THIS ACTION, WITHOUT WRITTEN APPROVAL, VOIDS ALL WARRANTIES.

Remanufactured Steering Components

Mascot Truck Parts warrants to all customers for a period of 12 full months, unlimited mileage, that Mascot Truck Parts rebuilt steering gears and pumps will be free of defects in material and workmanship. The 12-month period begins on the date of sale to the final end user/owner.

Conditions: This warranty will not apply if the failure is the result of operator negligence, misuse, neglect, accident, improper installation or disassembly. Further the product will not be eligible for warranty if there is evidence of excessive heat, improper, fluid in system, and/or contamination in the system.

Products claimed to be warrantable must be returned prepaid and intact to Mascot Truck Parts within 30 days after the questionable defect is first discovered. Mascot will inspect the product and make the final determination as to whether the product is covered under the Mascot Truck Parts warranty.

When a warranty claim is allowed, Mascot Truck Parts responsibility is limited to repair and replace the defective item. In no event will Mascot Truck Parts be liable for incidental or consequential damages including but not limited to costs incurred for service calls, towing, downtime.

This warranty is in lieu of and excludes all other warranties, expressed or implied.

NOTE: UNITS ARE SUPPLIED DRY. FILL WITH LUBRICANT AS SPECIFIED BY VEHICLE MANUFACTURER. NEVER DISMANTLE OR ALTER A UNIT THAT IS SUSPECT OF A WARRANTY ADJUSTMENT. THIS ACTION, WITHOUT WRITTEN APPROVAL, VOIDS ALL WARRANTIES.

At time of concern, customer must call Mascot Customer Care for technical assistance and “real time” review. Mascot Warranty will attempt to diagnose and determine responsibility immediately. If determination is warrantable, Mascot will issue a Warranty Return Authorization Identification (WRAID) and assist in replacement.

Any return without a WRAID will void the warranty. Replacement of any failed product with a non-Mascot product will void any warranty.

Follow these 3 simple steps to resolve your customer’s issues. These steps are the quickest path to getting them up and running:

Step 1. “Uh-oh, I have a problem.”
Step 2. DO NOT REMOVE, DISASSEMBLE, OR REPAIR THE PRODUCT
Step 3. Call Mascot 1-800-668-5560 ASAP with serial number for technical assistance

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